K&L Marketing follows returns and replacements as outlined by Republic Act (R.A.) 7394 or the Consumer Act of the Philippines. Only defective products can be returned or exchanged. Customers who change their mind are not entitled to a refund or exchange. If you received a defective item, please contact: kandlmarketingcebu@gmail.com with the following details:

• Order Number
• Photo/Video of Defective Item
• Delivery Note/Warranty Receipt
• Short description of concern

K&L Marketing will not provide unit replacement for reasons unrelated to defects in the product. Refunds and/or replacements are not applicable for customers who had a change of mind or bought the wrong product.

STANDARD SHIPPING

For areas outside Cebu, the estimated delivery time is 7 to 12 business days. For orders within Cebu City, please expect delivery within 3 to 5 business days, depending on your exact location and courier service availability.

Please be aware that delivery times may be impacted by factors such as severe weather, high seasonal demand, or other unexpected delays. To check the status of your order, kindly use your tracking number. If you experience any unusual delays, feel free to contact our customer support team for assistance.

ORDERS OUTSIDE OF THE PHILIPPINES

We currently don’t serve international orders on a large scale. You may get in touch with us if you need help with orders of this nature as we can work out a plan for your order. You can order from outside of the Philippines provided the item will be delivered to a Philippine address.

For products available for PRE-ORDER basis. Please allow 5-14 business days before fulfillment. For further assistance, contact kandlmarketingcebu@gmail.com or at (0906 318 7570).